Author name: Abisola Tanzako

SMS Customer Service

SMS Customer Service Strategies for Small Businesses

Running a small business is a challenging task. In addition to managing day-to-day operations, keeping customers happy and satisfied is essential. While word of mouth has been a popular way of advertising for businesses in the past, in today’s digital age, providing excellent customer service can make or break a company’s reputation. Customers expect quick, […]

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Bulk SMS campaigns in Nigeria

How to use SMS to improve customer retention

Maintaining customer loyalty and satisfaction is essential for sustainable growth and success. One of the most effective tools for achieving this is leveraging Short Message Service (SMS) to communicate and engage with customers. This detailed guide will explore the different strategies and best practices for utilizing SMS to enhance customer retention. 1. Personalize your SMS

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SMS marketing

SMS Marketing: Planning and Executing Effective Campaigns

In the present era, where almost everyone owns a mobile phone, SMS marketing has emerged as a powerful and commonly used marketing tactic for businesses, big or small. It provides a budget-friendly way for SMEs to interact with coming customers and showcase their products or services. SMS campaigns are a form of direct marketing utilizing

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one-time passwords

Strengthening SME Security with One-Time Passwords

Cybersecurity threats are more frequent than ever before. Small and medium-sized enterprises (SMEs) are especially vulnerable to cyberattacks, and many need help to keep up with recent security technologies and practices. One-time passwords (OTPs) are one security measure SMEs can implement to enhance their cybersecurity defences and stay ahead of cybercriminals. This blog will explore

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Email Marketing campaigns

How to Boost Company Revenue With Email Marketing

You frequently receive emails from your favourite brands, right? Especially about new arrivals, subscription offers, discounts, or maybe just a heads-up about an upcoming sale. Voila, that’s email marketing, an effective and cost-efficient way for small businesses to reach and engage with their target audience. By sending targeted and personalized emails to customers and prospects,

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