When does a voice survey beat an SMS, web, or written one? A decision guide for Ghanaian teams, with honest trade-offs and how to run one on VoiceConnect.
Voice Surveys: When to Use IVR Feedback Collection (and When Not To) Read More »
How an AI voice agent works, when to use one for after-hours and overflow calls, and how it hands off to a human. A Ghana-focused guide.
AI Voice Agents: How Call Bots Handle Conversations and Hand Off to Humans Read More »
Progressive, predictive, or preview dialling? A Ghana guide to outbound dialling modes — how each paces calls, the trade-offs, and which fits your team.
Outbound Dialling Ghana: Progressive, Predictive or Preview? Read More »
Cloud contact centre vs PBX in Ghana: what an on-premise PBX really costs, how to switch without losing calls, and when staying on-prem still makes sense.
Cloud Contact Centre vs PBX: What It Costs and How to Switch in Ghana Read More »
How to get a toll free number in Ghana: the real NCA process, who applies, the 0800 prefix, fees, timelines, and how VoiceConnect sets up your line.
How to Get a Toll-Free Number in Ghana: NCA Process, Setup, and What to Expect Read More »
A cloud contact centre runs your customer calls from the browser, no PBX hardware. The Ghana guide to capabilities, costs, and choosing a provider.
Cloud Contact Centre Ghana: Features, Costs & How to Choose Read More »
