Call centre software in Ghana, with the phone side handled
VoiceConnect runs your support or sales line: a drag-and-drop IVR, call queues, agent dashboards, call recording. In Ghana we can supply the numbers and the connection as well, so there is nothing to arrange with a carrier before you go live.
Local and toll-free numbers. Your agents work from the browser or the handsets they already have.
Everything on the line is arranged for you
The part most businesses expect to be difficult is the part we handle.
Numbers supplied by Arkesel
You don't have to go and source a number, sign a separate agreement, or wait on someone else's paperwork. The numbers come with the service.
The connection is handled for you
There is no trunk to buy, no interconnect to negotiate and nothing to configure on a carrier's side. Your calls arrive on the platform ready to route.
Toll-free, if you want it
A number your customers can call for free. Plenty of businesses never need one and run perfectly well on a standard line. If you do want one, it takes regulator approval and carries its own costs, and the section further down sets both out.
What you get once the line is live
The call menu, the routing, the agent screen, the dialler and the reporting all sit in the same place. No separate dialler vendor, no separate analytics tool to buy.
Visual IVR builder
Drag the steps into place and the call flow is built. Changing a menu later doesn't need a developer.
Intelligent call routing
Round robin, longest idle, skills-based or sticky agent. Skills carry a proficiency level, so a caller who needs Twi and billing gets someone with both.
Softphone or your own handset
A softphone runs inside the agent dashboard with nothing to install. Agents who prefer a desk phone get SIP credentials and register their own.
Outbound campaigns
Progressive, predictive and preview dialling are included, so a dialler is not another line on the invoice. Do-Not-Call lists are enforced on every campaign.
Voice surveys
Reach the customers who would never fill in a form. Trigger surveys by SMS after a call, and let AI summarise the answers in aggregate.
AI call analysis
Every call is transcribed, scored for quality, checked for sentiment and summarised. Supervisors see which calls need attention instead of sampling at random.
Supervisor tools
Listen in silently, whisper to an agent mid-call, or join the call outright. A live wallboard shows the queues and who is free.
Every call on the customer record
Connect KOVA IQ and the caller is identified before your agent speaks, with their open tickets already on the agent's screen. The call is written back to their timeline afterwards.
Multi-tenant and white-label
Run several businesses on one platform, each with its own agents, numbers, queues and billing. This is what BPOs and resellers use.
What setting up actually looks like
Your numbers are connected
We supply them and put them on the platform. This is the step you would normally spend weeks on.
Build your call flow
Drag the steps into place: prompts, menus, business hours, recording, and webhooks into your systems.
Add your agents
Invite them by email. They get their sign-in and SIP credentials, and can take calls from the browser or their own handset.
Watch and improve
A live wallboard while the calls are happening, then transcription, sentiment and quality scores afterwards.
Adding a toll-free number
Most lines do not need one, and a standard number goes live faster. If a toll-free number is right for you, here is the whole process and what it costs you.
Tell us what you need
Which line it is for, roughly what volume you expect, and where the calls should land once they arrive. This is the same conversation as setting up any other line.
We prepare the application
Toll-free ranges require approval from the National Communications Authority. We put the application together and tell you exactly what we need from you.
Approval, then the costs
The approval is the regulator's to give. Once it comes through there is a one-off charge to get the number issued, and the NCA charges a renewal every year to keep it. Both sit on top of your monthly plan, and sales will give you the figures before you commit.
The number goes live on your call flow
It attaches to the IVR and routing you have already built. Nothing needs rebuilding because a different number is now pointing at it.
You can start on a standard number and add a toll-free one later. Nothing else about your setup has to change.
A plan for every stage
Start with automated surveys, or go straight to live agents. Move up when you need to.
Survey plans
Survey Lite
Automated voice surveys, with no live agents.
Survey Plus
Surveys plus a branded outbound caller ID.
Contact centre plans
Starter
Your first live agents.
1 number · 1 concurrent callGrowth
Adds call recording and reports.
1 number · 3 concurrent callsBusiness
Adds outbound campaigns, voice surveys and supervisor tools.
1 number · 5 concurrent callsEnterprise
The full platform, including API access and AI call analysis.
1 number · 10 concurrent callsEvery plan includes the IVR builder, call routing and the softphone.
Talk to sales about pricingOperating somewhere else, or in more than one country?
Run VoiceConnect on a SIP trunk you already hold
You keep your carrier contract and your existing numbers, so there is nothing to arrange with Arkesel on the carrier side.
- Point your existing trunk at the platform
- Number ranges are restricted per trunk, in the admin console
- Teams or clients in more than one country stay properly separated
Questions we get asked in Ghana
Do I need to arrange anything with a network operator?+
What does a toll-free number cost on top of the plan?+
What currency am I billed in?+
Can we run Ghana and another country on the same account?+
Is this the same VoiceConnect as on the main product page?+
How is this different from installing our own phone system?+
Get your line running
Tell us what your calls look like today and we will show you what this would replace.
