Run a full contact centre on the SIP trunk you already have
Point your existing trunk at VoiceConnect and we run the rest: the call menu, the routing, the agent screens, the recording and the reporting. Your carrier stays your carrier.
No contract to move and nothing to renegotiate. Your agents work from the browser or the handsets they already have.
You keep the line. We run everything on top of it.
The split is clean, and it is worth knowing exactly where it falls before you talk to anyone.
The line, and the carrier you already use
- Your SIP trunk, with the carrier you already use
- Your numbers, on the ranges that trunk already carries
- Your carrier agreement, untouched — no contract to move and nothing to renegotiate
Everything else
- The call flow: IVR menus, business-hours branching, routing rules
- The agent side: browser softphone, agent dashboards, supervisor tools
- Everything after the call: recording, transcription, quality scoring, reporting
- The admin console, where each trunk is restricted to its own number ranges
Nothing here needs new hardware. The trunk you have already terminates somewhere; this changes what it terminates into.
Everything above the line, in one platform
The call menu, the routing, the agent screen, the dialler and the reporting all sit in the same place. No separate dialler vendor, no separate analytics tool to buy.
Visual IVR builder
Drag the steps into place and the call flow is built. Changing a menu later doesn't need a developer.
Intelligent call routing
Round robin, longest idle, skills-based or sticky agent. Skills carry a proficiency level, so a caller who needs a specific language and billing gets someone with both.
Softphone or your own handset
A softphone runs inside the agent dashboard with nothing to install. Agents who prefer a desk phone get SIP credentials and register their own.
Outbound campaigns
Progressive, predictive and preview dialling are included, so a dialler is not another line on the invoice. Do-Not-Call lists are enforced on every campaign.
Voice surveys
Reach the customers who would never fill in a form. Trigger surveys by SMS after a call, and let AI summarise the answers in aggregate.
AI call analysis
Every call is transcribed, scored for quality, checked for sentiment and summarised. Supervisors see which calls need attention instead of sampling at random.
Supervisor tools
Listen in silently, whisper to an agent mid-call, or join the call outright. A live wallboard shows the queues and who is free.
Every call on the customer record
Connect KOVA IQ and the caller is identified before your agent speaks, with their open tickets already on the agent's screen. The call is written back to their timeline afterwards.
Multi-tenant and white-label
Run several businesses on one platform, each with its own agents, numbers, queues and billing. This is what BPOs and resellers use.
One platform, and every client's numbers stay where they belong
Each trunk is restricted to its own number ranges. A BPO running campaigns for clients in Nigeria, Kenya, Tanzania and South Africa gives each one its own trunk, and the numbers cannot cross.
Per-trunk number ranges
You set the ranges yourself in the admin console. Adding a client takes minutes, and nobody has to be asked.
Separated end to end
Agents, queues, recordings and billing stay apart per client, the same way the numbers do.
Your brand, not ours
White-label, so each client sees the platform under your name rather than Arkesel's.
Running one of these already, or thinking about it? Our guide to running a white-label contact centre goes through what the model involves.
A plan for every stage
Start with automated surveys, or go straight to live agents. Move up when you need to.
Survey plans
Survey Lite
Automated voice surveys, with no live agents.
Survey Plus
Surveys plus a branded outbound caller ID.
Contact centre plans
Starter
Your first live agents.
1 number · 1 concurrent callGrowth
Adds call recording and reports.
1 number · 3 concurrent callsBusiness
Adds outbound campaigns, voice surveys and supervisor tools.
1 number · 5 concurrent callsEnterprise
The full platform, including API access and AI call analysis.
1 number · 10 concurrent callsEvery plan includes the IVR builder, call routing and the softphone, and every plan runs on your own trunk. There is no separate tier for it.
Talk to sales about pricingRunning in Ghana as well, or instead?
We can supply the numbers and the connection
In Ghana there is no trunk for you to arrange. The numbers and the connection come with the service, toll-free included, and the Ghana page sets out what that involves.
- Numbers supplied with the service
- Nothing to arrange with a carrier
- Toll-free numbers available
Questions we get asked
My business is in Nigeria. Can I use VoiceConnect?+
What has to be in place before we start?+
Does bringing our own trunk change which plan we need?+
Who do we contact when something is wrong with the line itself?+
Do the AI voice agents and call analysis still work on our own trunk?+
Bring us the trunk, we will show you the rest
Tell us what your calls look like today and where they land now.
