Author name: Abisola Tanzako

USSD

5 Ways to Stop Unauthorized USSD Access in 2025

USSD is a communication technology used by mobile devices to interact with network services. Unlike SMS, which operates using a store-and-forward method, USSD establishes a real-time connection between the user and the service provider. When someone dials a code like *123#, it opens an instant session where they can navigate menus, check balances, buy airtime, […]

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Understanding OTP

OTP Security: 5 Ways to Strengthen Digital Safety (2025 Guide)

Among the many tools available, One-Time Passwords (OTP) stand out as one of the most practical and widely adopted layers of defence against cyber threats. But what makes OTP so important? And how does understanding how they work strengthen digital security? To answer these questions, this article provides a comprehensive examination of OTP, its role

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Communication

10 Strategies for Effective Communication to Retain Customers

Customers rarely leave a brand solely because of price. More often, they walk away because they feel ignored, misunderstood, or dismissed. Poor communication creates frustration, weakens trust, and overshadows even the best product or service. A single missed message, unclear explanation, or delayed response can prompt a customer to switch to a competitor. Communication is

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Customer Communication System

7 Ways to Scale a Customer Communication System for Growth

A customer communication system that worked well for a smaller customer base may become inefficient and slow as demand rises. Business growth typically leads to an increase in customer inquiries, support requests, and feedback. Without the right systems in place, response times will increase, customer satisfaction will decline, and opportunities will be lost. A scalable

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Customer Communication Management

Improving Communication Skills in Customer Experience

A significant part of an experience is the use of good communication skills. From the moment a customer discovers your business to when they make a purchase or request support, every interaction matters. How well you communicate can either build lasting loyalty or push potential customers away. That is why improving communication skills in customer

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Customer Experience Touchpoints

Top 9 Omnichannel Customer Communication Platforms

Omnichannel customer communication platforms make it possible to bring together social media, email, SMS, websites, and mobile apps in one place. For businesses, managing these interactions in a seamless, integrated way is essential. That is where omnichannel customer communication platforms come in. These tools empower businesses to deliver consistent, personalized, and timely messages across all

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Customer Communication Tools

10 Best Customer Communication Tools for Businesses

Customer communication tools play a vital role in business success. Slow replies are the fastest way to lose customers: sales inquiries, complaints, or even quick updates; every message matters. How you respond shapes how your brand is perceived. Excellent communication builds loyalty. Poor communication sends your customers straight to the competition. Many apps claim to

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Customer Communication Management

Understanding Customer Communication Management

Customer Communication Management (CCM) is the coordinated strategy and technology framework that businesses use to design, deliver, track, and optimize all communications with customers. This includes transactional messaging (e.g., invoices, statements), marketing content, support notifications, and more spanning print, email, SMS, SMS, in-app, web, and social channels. This article explores: What CCM is and why

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